Faqs

If I am not satisfied with my purchase - can I get my money back?

We want you to shop in confidence knowing that we understand that although our jewelry is manufactured with the highest standards of quality and craftsmanship, sometimes you may need to return your purchase. We offer free returns with a 30-Day Money Back Guarantee!

If for any reason you are not completely satisfied with your purchase, simply return it within 30 days for an exchange or a full refund.

Our goal is your complete satisfaction and we take pride in providing an excellent experience and exceeding your expectations. We want to make sure that your purchase is just right, so in the unlikely event that you need to return it, just let us know and we will also provide you with a Free Return Shipping Label, to ensure that your return process is seamless and easy. Please see our full Return Policy.

Is your jewelry gold plated or gold filled?

We do not use gold plating or gold filling. All our jewelry is manufactured in solid 14K Gold, 18K Gold or Platinum.

Is this a cubic zirconia or a moissanite?

Agape Simulated Diamonds are different from the common CZ as well as from Moissanite. These differences result in a superior diamond simulant that better resembles the qualities of a natural diamond. Please visit our Agape Diamonds vs CZ and Moissanite for more information. Unlike other simulated diamonds in the jewelry industry, the Agape Simulated Diamond is guaranteed not to fade or lose its brilliance. This is just one of the reasons Agape Simulated Diamonds are one of the Most Brilliant Simulated Diamonds in the world and why we have so many positive reviews.

Why is my credit card being declined?

Please verify that your billing address matches the address your bank has on file, otherwise the transaction will be declined.

How do I find my ring size?

Please download and print the Agape Ring Sizing Guide to determine your proper ring size.

Do you offer ring sizing services?

Yes, Agape Diamonds offers FREE Ring Sizing with every order. Please select your size during your checkout. To determine your proper ring size please use the Agape Ring Sizing Guide

What if I receive my ring and it is too big or too small?

All new engagement rings shipped in the USA, come with complimentary resizing within the first 30 days from purchase. If for any reason the size is not just perfect, all you need to do is send it back and we will resize it free of charge. If you are not sure of your ring size, please click here for our free ring-sizing guide. Please call our customer service department at 1.800.861.5144 and we will be happy to assist you with your service request.

Do you offer a certificate of authenticity?

Yes, All of Agape Diamonds jewelry comes with a Certificate of Authenticity. Every certificate includes detailed information about the item you purchased.

Does Agape Diamonds Sell Used jewelry?

Agape Diamonds only sells brand new jewelry and does not sell used jewelry. We aim to offer a great experience, affordable price, and easy access to searching for the perfect diamond engagement ring or special piece of jewelry.

Why are agape diamond jewelry prices so low in comparison to diamond retail store prices?

Agape Diamonds is a jewelry wholesale company, therefore the prices we offer are the price that we would normally sell to other wholesalers and jewelry stores, making it a great place to find the perfect diamond engagement ring at an affordable price. A typical jewelry distribution channel involves 4 to 5 middlemen representing 300 to 400% in added cost.

Do you charge sales tax?

Only to Florida residents. Agape Diamonds is located in Tampa, Florida and we are required to collect sales tax to all sales shipped within our state. Florida State Residents are required to pay 7% state tax.

If I send payment today, how fast can Agape ship my order?

Please note that all our Jewelry is Made to Order.

We require a minimum of 5-7 working days to complete your order before shipping.

How long will it take to receive my jewelry?

If you select Free shipping your order will be sent via USPS Pirority Mail.

Please note: The shipping method you choose is the time in trasnsit once shipped. Some of our jewlery does need to be manufactured and does take 5-7 business days in manufacturinging time before shipped from our facility. Time in transit once shipped will depend on the shipping method you choose at the time of checkout. When ordering Platinum as the precious metal, please add an extra 3 business days to the estimated manufacturing time.

Can you expedite the delivery of my order?

Yes, we offer serval shipping options you can choose during checkout.

Do you ship to other countries?

Agape Diamonds ships to other countries via USPS Express Mail International or by FEDEX International, depending on the shipping method you select. CUSTOMS AND IMPORT DUTIES: Please note that your country of residence may impose duties or levy some other charges that you must pay because your order originated outside of your home country. These fees are Your Responsibility and are separate from the cost paid for your merchandise and shipping. Please do not ask that we mark the customs tag as a "gift" or to value the order at less than what you paid for the merchandise.

How should I take care of my new jewelry?

Good Question, exposure during ordinary wear to perspiration and household chemicals, like hand soap, chlorine and hairspray, can cause buildup that dulls the surface of any stone. We recommend periodic cleaning to keep your jewelry sparkling and refractive. Using ammonia or plain white vinegar and an old toothbrush will keep them always looking brand new. Please see the Agape Jewelry Care for more information.